FAQ

We offer payment by to methods:
1. Bank Transfer - Directly to your bank account.
2. PayPal Transfer - Straight to your PayPal account.
This is dependent on the item that you sell to us. We need to test every item we receive to ensure it is as described. This normally takes up to 24 hours from the receipt of it but may take longer during busy periods . Payment by BACS Bank Transfer can take as little as 2 hours from the time of processing the payment, with the maximum being 5 days to clear. This depends on who you bank with. PayPal is immediate but will carry receiving fees.
No we do not offer a free post service as we Recommend sending your items by Recorded or Special Delivey.
Unfortunately officially we do not purchase faulty gadgets at this point in time. You could however get in touch with us as we do occasionally purchase faulty gadgets with minor faults.
If your gadget switches on and off, has full functionality and no water damage it is classed as fully working. If you are still unsure please feel free to contact us and we can assist you.
Unfortunately officially we do not purchase faulty gadgets at this point in time. You could however get in touch with us as we do occasionally purchase faulty gadgets with minor faults.
There is a growing number of counterfeit phones in the UK market. These handsets look very similar to genuine products but are illegally produced and may prove to be dangerous to use. We do not accept any non-genuine products. Popular counterfeit models include the Nokia N95, Nokia 8800 Nokia Arte, Apple iPhone,Samsung F480 Tocco and HTC one.
With iOS7 or later Apple introduced a new security measure called ’Activation Lock’, which is linked to ’Find my iPhone’. If the Activation Lock is still activated, the device will be locked to your iCloud account which is only accessible with your Apple ID and password.

With Android devices activation lock was introduced to prevent someone from activating your device should it be lost or stolen. On Android devices, these locks can vary dependent on the device.

If activation lock is enabled on any device we are unable to test it or resell the device, we will be unable to access any of the functions and the device will become inoperable.

For Apple Devices – Click on Settings – iCloud – Sign Out – Enter password and then Sign Out.

For more information please follow the Apple instructions https://support.apple.com/en-gb/HT201351.

For Android devices – To turn off device protection, Click on settings – Accounts – Select Account – Tap More – Remove account – Please ensure all associated accounts are removed.
As long as you''re honest with the grading questions, then yes you will. A full explanation of how we grade gadgets can be found in the details of each gadget listed to be traded in.
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